Refund Policy

Paid bookings, cancelations & No Show

1. If you wish to cancel your paid booking, you should inform us by email or by calling our call center +971508528005 from outside the UAE.

1. Cancellation fee (of the full amount paid) is applicable for all cancellations 7 Days before check in date. Any paid amounts including advance deposits are non-refundable in the event of cancelling a contract/reservation 7 days or less before the check in date.

1. Refunds will be done only through the Original Mode of Payment

Refundable security deposit

1. A refundable security deposit with the amount mentioned on page 1 of this agreement will be held by the Company as an insurance against any damage or misuse of the property or for covering any incidental utilization of facilities/phones/paid TV charges, replacement of broken items or additional cleaning. The full amount of this deposit will be refunded after going through the final handover inspection.

1. If the guest is eligible for a refund then the refund transaction will be made within a week form the refund approval date.

1. Refunds will be made to the same payment method and could take up to 14 working days to process through the sending and receiving banks.